Capture and Prioritize Customer Problems for Product Management

Collaborative Product Discovery

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The #1 Problem in Product Management

What to build, and why? Product Managers say their #1 problem is getting market feedback to drive their roadmap.

Does this sound familiar to you?

  • Customer insight: You aren’t getting the customer feedback you need to prioritize effectively

  • Field engagement: Sales, Marketing, Support, and Customer Success hear about customer problems, but can’t (or won’t!) share what they hear

  • Effective prioritization: Your only roadmap is a spreadsheet of user stories, and you’re not sure how it’s aligned with customer needs or your organization’s strategy

With Pingpad, you orchestrate these conversations to create products customers love. Here’s how:

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 Discover Customer Problems

Team members in Sales, Support, Customer Success and Marketing have valuable customer insights for what to build next. Capture the context of any Slack conversation, and quickly create Idea Cards.

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 Collaborate to Define Customer Problems

Having a process to define the problem means you can prioritize it, and you can build the solution faster. Idea Cards have a collaborative real-time document editor, focused Slack thread, file attachments, assignment, Custom Fields and more.

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 Prioritize Problems to Solve

Use a consistent visual process to prioritize which problems to solve. Idea Cards flow from Slack to the Idea Board. Create Lists and Custom Fields. Search, filter, sort and export.

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 Orchestrate the Product Team Workflow

Automatically keep stakeholders in the loop. Focused messenger for Idea and Task Cards. Cards flow to Jira or your Roadmap Board.

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Product Roadmaps

Prioritize, plan, visualize and communicate your product roadmap. Gather cross-functional input in Slack and focus planning discussions.  Visually prioritize and organize using Custom Fields. Make the plan accessible through Slack too, so everyone is on the same page.

Use Pingpad without having to leave Slack

 
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Try fast and flexible collaboration for Product Teams

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About Us

Pingpad's leadership team pioneered social collaboration, created the Enterprise 2.0 category, managed multiple collaboration products including Google G Suite, and architected and scaled SlideShare, the largest document website in the world.

Pingpad is headquartered in Palo Alto and backed by leading VCs and notable angel investors.