Capture and Prioritize Customer Problems for Product Management

product discovery management

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The #1 Problem in Product Management

What to build, and why? Product Managers say their #1 problem is getting market feedback to drive their roadmap, yet they only spend 7% of their time with customers.

Does this sound familiar to you?

  • Customer insight: You aren’t getting the customer feedback you need to prioritize effectively

  • Field engagement: Sales, Marketing, Support, and Customer Success hear about customer problems, but can’t (or won’t!) share what they hear

  • Effective prioritization: Your only roadmap is a spreadsheet of user stories, and you’re not sure how it’s aligned with customer needs or your organization’s strategy

With Product Discovery Management, you orchestrate these conversations to create products customers love. Here’s how…

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Continuous Product Discovery

Customer Success, Support, Sales and other team members learn of customer problems and discuss them on Slack every day. Make it fast and easy for problems to be captured and shared with Product Management, right where they are engaged.

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Collaborate to Define Customer Problems

Having a process to define the problem means you can prioritize it, and you can build the solution faster. Idea Cards have a collaborative real-time document editor, focused Slack thread, file attachments, assignment, Custom Fields and more.

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 Prioritize Problems to Solve

Use a consistent visual process to prioritize which problems to solve. Idea Cards flow from Slack to the Idea Board. Create Lists and Custom Fields. Search, filter, sort and export.


Integrates with How You Work

Go beyond backward-looking Backlog Management. Use Pingpad to decide what to build and why — and flow to Jira when you know what to build, and you execute the how. Manage the when either in Jira or a Pingpad roadmap Board.


Product Roadmaps

Prioritize, plan, visualize and communicate your product roadmap. Gather cross-functional input in Slack and focus planning discussions.  Visually prioritize and organize using Custom Fields. Make the plan accessible through Slack too, so everyone is on the same page.

Use Pingpad without having to leave Slack

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Try fast and flexible collaboration for Product Teams

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About Us

Pingpad's leadership team pioneered social collaboration, created the Enterprise 2.0 category, managed multiple collaboration products including Google G Suite and Socialtext, and architected and scaled SlideShare, the largest document website in the world.

Pingpad is headquartered in Palo Alto and backed by leading VCs and notable angel investors.